Information We Collect

Personal Information You Provide

When you interact with kalenthoros's services, you might share personal details with us. This happens when you sign up for our learning programs, contact our team, or participate in business communication training.

Information We Collect Automatically

Our website gathers some technical information to help us understand how people use our services. This includes basic details about your device and how you navigate through our content.

How We Use Your Information

We use the information you share to provide better services and support your professional development goals. Our team processes your data carefully and only for legitimate business purposes.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, there are specific situations where we might need to share your information to provide our services effectively.

Service Providers

We work with trusted partners who help us deliver our services. These might include email service providers, website hosting companies, and educational platform providers. All partners are required to protect your information according to our standards.

Legal Requirements

Sometimes Australian law requires us to share information with government authorities. This typically happens only in response to valid legal requests or to protect someone's safety.

Your Privacy Rights Under Australian Law

Australia's Privacy Act 1988 gives you specific rights about your personal information. We respect these rights and have processes in place to help you exercise them.

How to Exercise Your Rights

To request access to your information or make changes, send us an email with your specific request. We'll respond within 30 days and verify your identity before processing any requests. Most requests are handled free of charge, though we might charge reasonable fees for complex or repeated requests.

Data Security and Protection

We take data security seriously and use multiple layers of protection to keep your information safe. Our security measures are regularly reviewed and updated to address new threats.

Technical Safeguards

Our systems use encryption to protect data both when it's stored and when it's being transmitted. We maintain firewalls, regularly update software, and monitor for unauthorized access attempts.

Access Controls

Only authorized team members can access personal information, and only when necessary for their work. We use role-based permissions and require strong authentication for system access.

Incident Response

If a data breach occurs, we have procedures to contain the incident, assess the impact, and notify affected individuals as required by Australian law. We'd also work to prevent similar incidents in the future.

Data Retention and Deletion

We don't keep your information longer than necessary. Retention periods vary based on the type of information and legal requirements.

General Retention Periods

Contact information is typically kept while you're actively engaged with our services, plus an additional period for business continuity. Marketing preferences are maintained until you opt out or we conduct periodic list cleaning.

Automatic Deletion

Some information is automatically deleted after set periods. Website analytics data is purged after 12 months, and temporary files are cleared regularly. Financial records are kept for seven years as required by Australian tax law.

Manual Deletion Requests

You can request deletion of your personal information at any time. We'll process these requests promptly, though we might need to keep some records for legal compliance or legitimate business purposes.

Cookies and Website Technologies

Our website uses cookies and similar technologies to function properly and provide a better user experience. Most of these are essential for the site to work, while others help us understand how people use our services.

Essential Cookies

These cookies are necessary for the website to function and cannot be disabled. They remember your preferences during your visit and enable core functionality like form submissions and secure areas.

Analytics Cookies

We use analytics tools to understand website usage patterns. This information helps us improve content and identify technical issues. The data is aggregated and doesn't identify individual users.

Managing Cookie Preferences

You can control cookies through your browser settings. Blocking all cookies might affect website functionality, but you can usually allow essential cookies while blocking others.

Third-Party Services and Links

Our website might contain links to other sites or use third-party services. While we choose partners carefully, each organization has its own privacy practices.

External Links

When you click links to other websites, you're subject to those sites' privacy policies. We recommend reviewing their policies before sharing personal information.

Integrated Services

Some features use third-party services like email platforms or scheduling tools. We ensure these partners meet our privacy standards, but they may collect additional information as described in their policies.

Changes to This Privacy Policy

We review this privacy policy regularly and update it when necessary. Changes might reflect new services, legal requirements, or improved practices.

Notification of Changes

When we make significant changes, we'll notify you through email or a prominent notice on our website. For minor updates, we'll post the revised policy with a new effective date.

Your Continued Use

By continuing to use our services after changes take effect, you agree to the updated policy. If you disagree with changes, you can contact us to discuss your concerns or request deletion of your information.